← Nonviolent Communication

Afterpage · week card

Nonviolent Communication

Marshall B. Rosenberg

Key ideas

  1. Observe without evaluating.
  2. Feelings are not thoughts.
  3. Feelings point to needs.
  4. Make requests, not demands.
  5. Empathy before advice.

The week

Day 1Read the summary. Five key ideas and where the book overreaches.
Day 2Write it the way a camera would. Write down three things someone did this week that bothered you, then rewrite each one as a plain observation with no judgment in it.
Bad day: Rewrite one complaint from this week as exactly what a camera would have recorded.
Day 3Name the feeling and the need. Three times today, stop for one minute and name what you're feeling and the need behind it.
Bad day: Write one line right now: “I feel ___ because I need ___.”
Day 4Make one small request. Turn one small, recurring annoyance into a clear request and ask someone for it today.
Bad day: Send one person a message that starts “Would you be willing to” and names one specific thing.
Day 5Listen for feelings and needs. In one conversation today, when the other person shares a problem, guess their feeling and need before you offer any advice.
Bad day: Reply to the next message someone sends you about a problem with one guess at how they feel.
Day 6Say all four parts. Bring up one thing that's been bothering you with someone, using all four steps: observation, feeling, need, and request.
Bad day: Write your four parts for one issue on a sticky note, ready to say.
Day 7Thank someone in three parts. Thank one person today by saying what they did, the need it met for you, and how you feel about it.
Bad day: Send one person a message naming one thing they did and the need it met for you.

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